Privacy policy

Latest version: 13/10/2021

The data controller for the processing of personal data is Ctmfashion, S.L.(“Ctmfashion”), holding corporate Tax IDB-56.069.228. The Ctmfashion contact details are as follows:

- Postal address:Customer Services, 74-84 Sai Yeung Choi South Street, Yau Tsim Mong District, Hong Kong Special Administrative Region

- e-mail: vadakleeujj@gmail.com

WHAT TYPE OF PERSONAL INFORMATION DOES CTMFASHION COLLECT?

Ctmfashion may collect your personal information through the corresponding forms on the Ctmfashion website : name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when you visit the WEB, you register, place an online order, contact Ctmfashion and/or participate in Ctmfashion promotions or questionnaires.

In addition, Ctmfashion will collect all information relative to your browsing on the WEB as well as your interaction with the brand.

All the personal data Ctmfashion collects originate from the data subject, with the exception of contact details that may be provided to us by friends and family for the sending of a gift voucher or other gift.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Your personal data will be processed for the following purposes, whichever apply: 

- Management of your registration on the WEB

- Management of online sales and purchases. We use your personal information to process and deliver your order, and to inform you of the status of the same via e-mail, SMS and/or any other channel available at any given moment. Furthermore, if you give your consent, we will save your credit card data for future purchases. 

- Elaboration of a commercial profile based on your browsing on the WEB. Said profile will be elaborated through the use of your personal data and browsing information, such as products seen or added to the shopping bag, sections of the WEB visited, the country from which you visit us, etc., in order to evaluate your personal preferences and/or interests for the purpose of offering you WEB content, offers, services and products adapted to your profile. 

- Response to the exercise of your privacy rights, and to attend to queries, requests and potential complaints you may make via the Customer Services channel.  

- Actions and quality surveys aimed at discovering your degree of satisfaction, in order to create and improve our services.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Ctmfashion will keep your personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate services and fulfil the requirements of the applicable legislation.This means that it may keep your personal data for a reasonable time, including after you have stopped using the services of Ctmfashion or have stopped using the WEB/APP.After this period, your personal data will be blocked on all Ctmfashion systems.

WHAT AUTHORISES US TO PROCESS YOUR PERSONAL DATA?

Ctmfashion has the following lawful bases to process your personal data: 

Fulfilment of a legal obligation 

With regard to the following purposes, the lawful basis of the processing of your personal data is the fulfilment of a legal obligation:

- Management and issue of the sale and purchase invoice.

Consent

With regard to the following purposes, the lawful basis of the processing of your personal data is consent, in cases where it has been given: 

-  Management of your registration on the WEB

- Management of the alerts service to notify the availability of garments and accessories on the WEB

The withdrawal of consent for such processing on your part will not affect the execution of the sale and purchase agreement between you and Ctmfashion.

Legitimate interest

With regard to the following purposes, the lawful basis of the processing of your personal data is legitimate interest:

- Prevention, detection and control of abuse and fraud in the use of our services.  

- Sending of satisfaction surveys on products purchased or services used by you, in order to ask for your opinion and be able to offer improvements.

HOW DOES Ctmfashion PROTECT YOUR PERSONAL DATA?

The WEB uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality.In order to achieve said aims, users accept that Ctmfashion will obtain data for the purpose of authenticating access controls. 

Furthermore, all transactions via the WEB will be made via secure payment systems.

Ctmfashion declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.